Refund policy

Last updated: November 14, 2026

Our products are digital and delivered instantly, so once a product has been downloaded or its licence key revealed, all sales are final and we don't offer refunds.

That said, we handle things case by case. If something isn't right, such as a technical fault we can't resolve or an accidental duplicate purchase, email info@osterhousesounds.com with your order number (ideally before activating your key) and we'll take a look.

If you bought from a retailer like Plugin Boutique or Best Service, refunds are handled by them.